Fresh Linen Candle

Product Information

• Size: 300g / 30cl candle jar

• Wax: 100% natural soy wax for a cleaner, longer-lasting burn

• Handmade: Each candle is hand-poured in small batches in Newcastle

• Vegan & Cruelty-Free: No animal products, no animal testing

Burning & Safety Information:

• Trim wick to around 5mm before each burn to prevent sooting and ensure an even flame.

• Allow the first burn to create a full melt pool across the candle surface to avoid tunnelling.

• Never burn for longer than 4 hours at a time.

• Always place candles on a heat-resistant surface and away from draughts, flammable materials, children, and pets.

• Never leave a burning candle unattended.

• Stop use when around 1cm of wax remains at the bottom of the jar.

Returns

• For hygiene and safety reasons, I can only accept returns on unused, unopened items in their original packaging.

• To start a return, please email with your order number and details of the issue.

Refunds

• Once your return is received and inspected, I’ll let you know if your refund has been approved.

• Approved refunds will be processed back to your original payment method within 5–7 working days.

• Please note: delivery costs are non-refundable unless the return is due to my error or a faulty item.

Damaged or Faulty Items

• If your order arrives damaged or faulty, please email me with photos of the item and packaging within 48 hours of delivery. I’ll arrange a replacement or refund as quickly as possible.

Processing Time:
All orders are hand-poured and packed with care in Newcastle. Please allow 2–4 business days for your order to be prepared and dispatched.

Shipping Methods & Costs:

• Standard UK Delivery: £4.95, delivered within 3–5 business days.

• International Shipping: Available to selected countries. Delivery times and costs vary.

Packaging:
All orders are carefully packaged to ensure your candles and wax melts arrive safely.

Tracking:
Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your parcel’s journey.

Important Information:

• Please ensure your shipping address is correct at checkout. Northern Lights Candle cannot be held responsible for lost parcels due to incorrect addresses.

• If your order is delayed or lost in transit, please contact me and I’ll do my best to help.